Please note that all orders are subject to product availability. In the event that any item is unavailable at the time your order is processed, we will promptly notify you and you may request for an item of equal value, subject to product availability or we will arrange a full refund for the unavailable item(s) using the original payment method.
Self-Collection
Self-collection is available from Monday to Saturday, subject to our operating hours.
Business Hour :
Mon - Fri : 8.30am - 5.30pm
Sat : 8.30am - 12.30pm
Sun : Closed
Once your order is ready for collection, we will notify you with the collection details. Please ensure you bring your order confirmation when picking up your items.
Someone/courier service can collect order on behalf. Please provide the order confirmation, name and contact number of the person that made the order upon collection.
No refunds shall be issued for any orders that remain uncollected. All uncollected orders will be held for a maximum period of two (2) days from the date of availability for collection. Thereafter, ATOZ Floral & Decor (M) Sdn Bhd reserves the right, at its sole discretion, to dispose of, discard, or otherwise deal with the items without further notice and shall bear no liability whatsoever in respect thereof.
Delivery/Shipping Costs
Free delivery is available within Muar Town and the Sungai Abong area, Johor Darul Ta'zim, for orders with a minimum purchase value of RM100.00 and above.
Shipping costs are calculated based on the weight of your order and the selected delivery method. To view the exact shipping fee, simply add your desired items to the cart and proceed to checkout. The shipping charges will be displayed at the checkout page.
Additional charges may apply for remote areas or for large and heavy items. Any applicable fees will be shown during checkout.
Delivery timelines are estimates and may vary. The Company shall not be liable for delays caused by third-party logistics providers. Risk of loss or damage passes to the customer upon delivery.
Delivery Instructions
Customers are strongly advised to ensure that all information provided, including but not limited to billing details, delivery address, and contact information, is accurate, complete, and up to date prior to the completion of the checkout process, as no responsibility shall be borne for any errors arising from incorrect or incomplete information provided by the customer.
International Shipping
Due to varying and complex import regulations across different countries, we currently do not offer international shipping.
We apologize for any inconvenience caused and appreciate your understanding.
Damaged or Defective Items
Please inspect your items upon receiving.
If any items arrive damaged or defect, contact us within 72 hours (three (3) days) You must:
• Provide clear photograph(s) and/or videos of the damaged items.
• Keep the items in their original packaging with the seal/label intact and price tags.
• Return the damaged items (if required) to us for further inspection.
Further Information
For any additional queries relating to delivery, shipment, or your order, kindly contact us for further assistance.
Contact Information
ATOZ Floral & Decor (M) Sdn Bhd
Address: NO 127, JALAN MERANTI 1, TAMAN MERANTI, JALAN BAKRI, 84000 MUAR, JOHOR DARUL TAKZIM, MALAYSIA
Phone: +6018-379 6455
Email: atozfloralm@gmail.com